Frequently Asked Questions
Here we provide the answers to many of the problems encountered in the process of promotion.
If you can not find the answer to your question, or want to discuss your problems for a particular purpose, please contact HONGSBELT® Team (info@hongsbelt.com).
Technical problems
Q: I do not know the belt type I currently use, can you help me confirm it?
A: Pls provide your belt photo and belt pitch for our confirmation. For more information, pls contact our online Customer Service, or email to HONGSBELT® Team directly.
Q: Are HONGSBELT® products in accordance with FDA regulations and EU Directives?
A: Our standard materials (PP, POM, PE, PA) comply with the FDA regulations and EU Directives. A letter of assurance can be made available on demand.
Q: Can HONGSBELT® sprockets match with my shaft or not?
A: Yes we have different bore sizes to match with different shafts.
Q: Can we use HONGSBELT® Modular Conveyor Belt in corrosive environment?
A: HONGSBELT® belts can be used in medium to severe abrasive applications, however, special product recommendations and conveyor design guidelines must be followed. More information, pls contact our online Customer Service or email to HONGSBELT® Team.
Q: What is the temperature range for the belt material?
A: HONGSBELT® belts offers various materials suitable for operation in temperatures ranging from -60 °C to 260 °C. Specific material should be chosen based on your operating temperature.
Q: Can HONGSBELT® provide the CAD files of products?
A: CAD files will be provided under your detail requirement.
Q: What are the causes for the distortion of rods? How to solve this problem?
A: Cam shafting can be caused by a variety of factors including abrasion, high speeds or heavy load. Contact HONGSBELT® Team to determine the specific cause and to tailor a solution to your problem.
Q: What is the real meaning of the belt strength?
A: The belt strength is the maximum tension (per foot or meter of width) the belt can continuously run at.
Q: How to calculate total belt length?
A: For a standard conveyor this would be: (2 * shaft center distance + sprocket circumference) + 5% for the catenaries.
Q: How to measure belt pitch?
A: The pitch is the distance from the center of one rod to the center of the next. For accuracy reasons, HONGSBELT® recommends measuring pitch by taking a measurement over at least 20 rows and dividing by the number of rows.
Q: How to make HONGSBELT® conveyor belts running in the best way?
A: To ensure optimal tracking of HONGSBELT® belts, we recommend locking the center sprocket on both drive and idle shaft.
Transportation and delivery time
Q: How long is your delivery time?
A: HONGSBELT® will offer the optimal shipping methods available in your region, and we will guarantee on-time shipping regardless of the method you choose for belts made from stock components and stock accessories.
Q: How is the status of my order?
A: HONGSBELT® Team can answer any questions you have on your order status. Pls contact our online Customer Service or email to HONGSBELT® Team.
Q: How long will it take me to get quotation?
A: You will always receive any requested quote by the end of the next working day at the latest, but often quotes are emailed to you before you hang up the phone.
Q: Can you send the conveyor belts under my order to other places in different country or region, but still show our address in consignment note?
A: Of course. We can ship your order to one location while billing another location, even if both locations are in different countries.
Contact us
Q: What is your email address?
Email: info@hongsbelt.com
Q: What are your phone / fax Number?
Tel: 86-755-89973545
Fax: 86-755-89974246
Q: Who shall provides us the following services in HONGSBELT®: business information, technical support, product information, requests a quotation or place an order? Do you have a dealer in our local market?
A: HONGSBELT® provides the best solution for many different industries. At present, the product sales and service team covers more than 80 countries and regions. Our team of over 80 customer service representatives will answer all requests and inquiries during normal business hours.
Q: Can someone come to my factory?
A: Yes, but our customer service professionals are highly trained, specialized in your industry and can put you in touch with any technical and commercial resources you may need. One phone call does it all: conveyor belt engineering assistance, quotations, order entry, shipping status, emergency assistance and problem resolution.
Q: What should I do if I have an emergency?
A: In certain emergency situations, it may be necessary to repair or replace a belt quickly.
Q: Where is your office?
HUANAN XINHAI (SHENZHEN) TECHNOLOGY CO., LTD.
Head Office: F7-F8, Bldg A3, LongGang Innovative Software Park No.31 BuLan Rd, LiLang, Shenzhen, China (518112)
